The "People Smart" approach of this book will help you improve relationships in business and social settings, stop wasting time and energy on negative emotions, manage emotions and communicate intelligently, and increase flexibility, enthusiasm, and teamwork Emotionally "unsmart" people undermine their own happiness одеуь and success by wasting time on personality conflicts, complaining, and losing self-control when faced with tense and stressful situations Learning the techniques to manage your reactions and raise your level of emotional intelligence will result in more positive and constructive relationships, and a more satisfying and productive life Learning Objectives: To describe the benefits and challenges of applying emotional intelligence To provide tools for assessing individual and organizational strengths and opportunities for improvement To teach the core skills needed for emotional intelligence To present model strategies and examples for using emotional intelligence in business and social settings, with family and friends.  СтихотворныеISBN 1560525843.